Staying in Front of Your Customers: Research


10/9/2018, 10:00am REGISTER NOW


AIA continuing educationCredit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.

The program will discuss how architects and designers can get a better understanding of the market today by conducting targeted research. Attendees will discover how research can provide customer insights and help formulate marketing strategies.

Presenter: Jim Nowakowski, President of Interline Creative Group

Learning Objectives

  • Participants will begin by reviewing business/marketing basics.
  • Participants will learn how research provides insight about your customers.
  • Participants will Examination of RFM (recency, frequency, monetary) principles.
  • Participants will discover how the evaluation of research findings add value before going to market.

How Taught: The CES facilitator utilizes a PowerPoint presentation to provide an in-depth overview for how to differentiate your services. It will be an interactive session that encourages feedback and questions. The program ends with real solutions to effectively put strategies into place.

Target Audience: Architects, specifiers, interior designers and other design professionals. This program is basic and meets the needs of professionals at every experience level.

Facilitator Qualifications: Interline facilitator(s) have been trained on CES guidelines and presentation skills. In addition, they receive in-depth training in the field. They are our industry experts.

Instructor Bio: Jim Nowakowski has been involved in marketing and marketing communications for over 20 years. Prior to working at Interline, he served in a variety of positions in ad/PR agencies, including Creative Director, Account Supervisor and Copywriter. He also worked as a reporter for newspapers and taught English for a number of years before entering the advertising profession. His current work for both advertisers and publishers in advertising focuses on understanding communications and purchasing patterns in business-to-business. Besides industrial publications, he has worked for publishers in building construction, automotive and healthcare markets, including developing marketing communications programs, conducting in-depth market research and building customer inquiry database systems. Jim has an M.A. from DePaul University, Chicago, and a B.A. from Lewis University, Lockport, Illinois.

Costs: There is no cost to bring this program into your firm or chapter meeting.

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